> ## Documentation Index
> Fetch the complete documentation index at: https://docs.protodesk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Customize Evelin's reply style

> Set tone, length, suggestions, formatting, and advanced wording guidance for future AI-assisted replies.

Set workspace defaults in **Evelin AI → Style** so AI-assisted replies sound more like your team. You need permission to manage workspace AI settings to save changes.

## Choose the basic defaults

1. Open **Evelin AI → Style**.
2. Choose a **Tone**: Professional, Friendly, or Casual.
3. Choose a **Length**: Concise, Balanced, or Detailed.
4. Under **Suggestions**, choose one best reply or up to three approaches.
5. Under **Formatting**, choose Adaptive, Short paragraphs, or Bullets & steps.

Multiple approaches are separate alternatives to review, not a promise that every question needs three replies. Check the displayed credit estimate before choosing a suggestion mode.

## Add wording guidance

Expand **Advanced style** to set:

* **Style guidance:** short instructions about how to write.
* **Greeting and sign-off:** optional opening and closing wording.
* **Terminology:** preferred and avoided terms, one per line.
* **Example reply:** a short example that sounds like your team.

Keep style guidance focused on writing. An example reply is not evidence for a refund policy, product capability, or other fact. Put factual guidance in your knowledge sources instead.

## Test and save

Use **Playground** to try the settings on a realistic question. If the screen says **Testing unsaved settings**, you are previewing changes only; they have not been saved for your workspace.

Return to **Style** and select **Save changes** when you are satisfied. Saved defaults apply to future requests, not to text already generated. Different composer actions may use only the defaults relevant to their task.


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