> ## Documentation Index
> Fetch the complete documentation index at: https://docs.protodesk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Customize your public Help Center

> Manage your public identity, languages, and address, and control site publication from Home.

Use **Help Center → Customize** to change your public name, introduction, languages, and address. Use **Help Center → Home** to put the site live or take it offline. These are separate from publishing an individual article.

You need an Owner or Admin role to change these settings.

## Change the public name and introduction

1. Open **Help Center → Customize → Identity**.
2. Check the **Editing** language shown above the fields.
3. Enter the **Name** customers should see and a short **Description** of what they can find.
4. Select **Save changes**.

These fields describe the public Help Center. They do not rename your workspace or rewrite article content.

## Choose languages

1. Open the **Languages** tab.
2. Choose an additional language and select **Add language**.
3. Use **Make default** if that language should be the visitor fallback.
4. Select a language, return to **Identity**, and review its translated name and description.
5. Save your changes.

Adding a language does not translate your articles automatically. Prepare the corresponding collection and article translations, then check their publication status. Do not assume the default language makes every untranslated article available in another language.

## Check the public address

Open **Domain** to find and copy your Help Center URL. Use **Open Help Center** to inspect the public site.

Available address controls depend on your workspace and plan. If **Customize URL** or custom-domain setup is offered, read its requirements before changing the address. For a custom domain, use the DNS and verification values shown for your own workspace; connecting a hostname is not the same as completing verification and HTTPS setup.

The official Protodesk Help Center uses [**https://help.protodesk.io**](https://help.protodesk.io). Other workspaces should use the address displayed in their own settings.

## Put the Help Center live

1. Publish at least one article in the default language.
2. Open **Help Center → Home**.
3. Select **Publish Help Center**.
4. Select **View live** and check the site, collection navigation, and article links as a customer.

Use **Take offline** on Home to remove public access without deleting the articles or collections. An article can remain marked Published in the dashboard while the site is offline.

## If content is missing

* Check whether the site is Live on Home.
* Check the article's status, language, and collection assignment.
* Verify the address, especially after a domain or URL change.
* Check **Help Center → Channels** separately if you want help content displayed in a Chat App.

Public visibility and Evelin knowledge readiness are separate checks. See [Add knowledge sources for Evelin](/guides/add-knowledge-to-protodesk).


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