> ## Documentation Index
> Fetch the complete documentation index at: https://docs.protodesk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Improve answers when knowledge is missing

> Find missing or conflicting information, improve the source, and verify the answer in Playground.

When Evelin cannot find a supported answer, use the question to improve your documentation. Do not add a guessed answer just to make the next test succeed.

## Find the missing information

1. Reproduce the question in **Evelin AI → Playground**.
2. Review **Evelin interpretation** to check whether the question was understood.
3. Inspect **Knowledge used** and any additional evidence.
4. Identify whether the needed fact is missing, outdated, contradictory, or unavailable because a source is not ready.

## Make the smallest useful correction

* Update an existing Help Center article when its instructions are wrong or incomplete.
* Create a focused article when customers repeatedly ask a question that is not documented.
* Correct the original website page if it is the authoritative source.
* Remove conflicting guidance from the source you control.
* Leave the question for a teammate if it requires account-specific judgment or information you should not publish.

## Verify the improvement

Publish the corrected Help Center article or sync the connected website. In **Knowledge sources**, wait for preparation to complete. Run the original question again in **Playground** and confirm that the answer is supported by the intended source.

Use anonymized examples. Never copy customer secrets or unnecessary personal information into public documentation.


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