Documentation
Everything you need to set up, customize, and scale Protodesk.
Getting started
Channels
AI
Understanding AI credits
What a credit is, how many you get per plan, when to top up, and what happens when you run out.
Read guideAI triage — how it works and how to tune it
Auto-labeling, priority detection, and team routing that runs on every inbound ticket in under a second.
Read guideAI auto-resolve — setup and guardrails
Let AI answer routine questions from your knowledge base, with a 7-layer guardrail so it never hallucinates a policy.
Read guideAI Assist — context and reply assist
Ticket context, grounded articles, suggested next actions, and editable reply drafts — inside every ticket.
Read guide
Team & roles
SLA & business hours
API & webhooks
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