curl --request POST \
--url https://api.protodesk.io/v1/conversations/{conversationId}/resolve \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"status": "resolved"
}
'import requests
url = "https://api.protodesk.io/v1/conversations/{conversationId}/resolve"
payload = { "status": "resolved" }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({status: 'resolved'})
};
fetch('https://api.protodesk.io/v1/conversations/{conversationId}/resolve', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.protodesk.io/v1/conversations/{conversationId}/resolve",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'status' => 'resolved'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.protodesk.io/v1/conversations/{conversationId}/resolve"
payload := strings.NewReader("{\n \"status\": \"resolved\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.protodesk.io/v1/conversations/{conversationId}/resolve")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"status\": \"resolved\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.protodesk.io/v1/conversations/{conversationId}/resolve")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"status\": \"resolved\"\n}"
response = http.request(request)
puts response.read_body{
"id": "conv_x6q5vl75f5d53m7oet2k4r5w6a",
"externalId": "inquiry_123",
"subject": "Inquiry for 2BR Villa in Canggu",
"status": "open",
"priority": "normal",
"channel": "whatsapp",
"customerId": "cus_x6q5vl75f5d53m7oet2k4r5w6a",
"assignee": {
"id": "owner_456",
"type": "user"
},
"team": "canggu-rentals",
"tags": [
"<string>"
],
"externalObject": {
"type": "villa_listing",
"id": "listing_123",
"title": "2BR Villa in Canggu",
"url": "https://example.com/listings/listing_123",
"metadata": {
"ownerId": "owner_456",
"agencyId": "agency_789"
}
},
"metadata": {},
"channelIdentityId": "cid_x6q5vl75f5d53m7oet2k4r5w6a",
"createdAt": "2023-11-07T05:31:56Z",
"updatedAt": "2023-11-07T05:31:56Z",
"routingNotes": {}
}{
"error": {
"code": "route.not_found",
"message": "Not found",
"requestId": "req_x6q5vl75f5d53m7oet2k4r5w6a"
}
}Resolve a conversation
curl --request POST \
--url https://api.protodesk.io/v1/conversations/{conversationId}/resolve \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"status": "resolved"
}
'import requests
url = "https://api.protodesk.io/v1/conversations/{conversationId}/resolve"
payload = { "status": "resolved" }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({status: 'resolved'})
};
fetch('https://api.protodesk.io/v1/conversations/{conversationId}/resolve', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.protodesk.io/v1/conversations/{conversationId}/resolve",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'status' => 'resolved'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.protodesk.io/v1/conversations/{conversationId}/resolve"
payload := strings.NewReader("{\n \"status\": \"resolved\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.protodesk.io/v1/conversations/{conversationId}/resolve")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"status\": \"resolved\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.protodesk.io/v1/conversations/{conversationId}/resolve")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"status\": \"resolved\"\n}"
response = http.request(request)
puts response.read_body{
"id": "conv_x6q5vl75f5d53m7oet2k4r5w6a",
"externalId": "inquiry_123",
"subject": "Inquiry for 2BR Villa in Canggu",
"status": "open",
"priority": "normal",
"channel": "whatsapp",
"customerId": "cus_x6q5vl75f5d53m7oet2k4r5w6a",
"assignee": {
"id": "owner_456",
"type": "user"
},
"team": "canggu-rentals",
"tags": [
"<string>"
],
"externalObject": {
"type": "villa_listing",
"id": "listing_123",
"title": "2BR Villa in Canggu",
"url": "https://example.com/listings/listing_123",
"metadata": {
"ownerId": "owner_456",
"agencyId": "agency_789"
}
},
"metadata": {},
"channelIdentityId": "cid_x6q5vl75f5d53m7oet2k4r5w6a",
"createdAt": "2023-11-07T05:31:56Z",
"updatedAt": "2023-11-07T05:31:56Z",
"routingNotes": {}
}{
"error": {
"code": "route.not_found",
"message": "Not found",
"requestId": "req_x6q5vl75f5d53m7oet2k4r5w6a"
}
}Authorizations
Use a workspace API key in the Authorization header. Keys use pk_live_<key_id> for production and pk_test<key_id>_ for test mode.
Headers
Optional retry key for safely replaying create requests. Reusing the same key with a different request body returns 409.
8 - 255"8db8e596-7c1a-4fd5-a728-4d6c99f4e66b"
Path Parameters
"conv_x6q5vl75f5d53m7oet2k4r5w6a"
Body
Workspace-defined completed-type status key. Defaults to the workspace's default completed status (resolved for seeded workspaces). Active-type keys are rejected with conversations.invalid_resolution_status.
"resolved"
Response
Resolved conversation.
Every key is always present; optional fields are null when unset.
"conv_x6q5vl75f5d53m7oet2k4r5w6a"
"inquiry_123"
"Inquiry for 2BR Villa in Canggu"
Workspace-defined status key. Every workspace is seeded with open, pending, resolved, and closed; workspaces can define their own. Use GET /v1/statuses to list the keys valid for your workspace. Unknown keys are rejected with conversations.unknown_status.
^[a-z0-9][a-z0-9_-]{0,62}$"open"
Workspace-defined priority key. Every workspace is seeded with low, normal, high, and urgent; workspaces can define their own. Use GET /v1/priorities to list the keys valid for your workspace. Unknown keys are rejected with conversations.unknown_priority.
^[a-z0-9][a-z0-9_-]{0,62}$"normal"
"whatsapp"
"cus_x6q5vl75f5d53m7oet2k4r5w6a"
Null when the conversation is unassigned.
Show child attributes
Show child attributes
"canggu-rentals"
Null when no external object is attached.
Show child attributes
Show child attributes
The channel identity that opened this conversation, if any.
"cid_x6q5vl75f5d53m7oet2k4r5w6a"
Routing hints and resolution reasons recorded at create time (debugging).
