curl --request POST \
--url https://api.protodesk.io/v1/ai/conversations/{conversationId}/actions/reply-suggest \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--header 'Idempotency-Key: <idempotency-key>' \
--data '
{
"instruction": "<string>",
"overrideNoReply": true
}
'import requests
url = "https://api.protodesk.io/v1/ai/conversations/{conversationId}/actions/reply-suggest"
payload = {
"instruction": "<string>",
"overrideNoReply": True
}
headers = {
"Idempotency-Key": "<idempotency-key>",
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {
'Idempotency-Key': '<idempotency-key>',
Authorization: 'Bearer <token>',
'Content-Type': 'application/json'
},
body: JSON.stringify({instruction: '<string>', overrideNoReply: true})
};
fetch('https://api.protodesk.io/v1/ai/conversations/{conversationId}/actions/reply-suggest', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.protodesk.io/v1/ai/conversations/{conversationId}/actions/reply-suggest",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'instruction' => '<string>',
'overrideNoReply' => true
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json",
"Idempotency-Key: <idempotency-key>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.protodesk.io/v1/ai/conversations/{conversationId}/actions/reply-suggest"
payload := strings.NewReader("{\n \"instruction\": \"<string>\",\n \"overrideNoReply\": true\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Idempotency-Key", "<idempotency-key>")
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.protodesk.io/v1/ai/conversations/{conversationId}/actions/reply-suggest")
.header("Idempotency-Key", "<idempotency-key>")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"instruction\": \"<string>\",\n \"overrideNoReply\": true\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.protodesk.io/v1/ai/conversations/{conversationId}/actions/reply-suggest")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Idempotency-Key"] = '<idempotency-key>'
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"instruction\": \"<string>\",\n \"overrideNoReply\": true\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "<string>",
"kind": "<string>",
"status": "<string>",
"trigger": {
"type": "<string>"
},
"conversationId": "<string>",
"agentId": "<string>",
"agentVersionId": "<string>",
"createdAt": "2023-11-07T05:31:56Z"
}
}{
"error": {
"code": "route.not_found",
"message": "Not found",
"requestId": "req_x6q5vl75f5d53m7oet2k4r5w6a"
}
}Suggest a reply
Requires ai:use and conversations:read on a connection owned by a current workspace owner/admin. API keys created before human ownership was recorded must be replaced in Settings. OAuth works through MCP; REST uses API keys. Creates a durable asynchronous run, never sends a message. Poll get_evelin_run, then retrieve the appropriate result. Uses the same workspace knowledge, runtime availability, and credit policy as the app. Identical retries with the same key reuse the run; changed inputs conflict. Private results remain bound to this exact connection.
curl --request POST \
--url https://api.protodesk.io/v1/ai/conversations/{conversationId}/actions/reply-suggest \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--header 'Idempotency-Key: <idempotency-key>' \
--data '
{
"instruction": "<string>",
"overrideNoReply": true
}
'import requests
url = "https://api.protodesk.io/v1/ai/conversations/{conversationId}/actions/reply-suggest"
payload = {
"instruction": "<string>",
"overrideNoReply": True
}
headers = {
"Idempotency-Key": "<idempotency-key>",
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {
'Idempotency-Key': '<idempotency-key>',
Authorization: 'Bearer <token>',
'Content-Type': 'application/json'
},
body: JSON.stringify({instruction: '<string>', overrideNoReply: true})
};
fetch('https://api.protodesk.io/v1/ai/conversations/{conversationId}/actions/reply-suggest', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.protodesk.io/v1/ai/conversations/{conversationId}/actions/reply-suggest",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'instruction' => '<string>',
'overrideNoReply' => true
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json",
"Idempotency-Key: <idempotency-key>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.protodesk.io/v1/ai/conversations/{conversationId}/actions/reply-suggest"
payload := strings.NewReader("{\n \"instruction\": \"<string>\",\n \"overrideNoReply\": true\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Idempotency-Key", "<idempotency-key>")
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.protodesk.io/v1/ai/conversations/{conversationId}/actions/reply-suggest")
.header("Idempotency-Key", "<idempotency-key>")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"instruction\": \"<string>\",\n \"overrideNoReply\": true\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.protodesk.io/v1/ai/conversations/{conversationId}/actions/reply-suggest")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Idempotency-Key"] = '<idempotency-key>'
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"instruction\": \"<string>\",\n \"overrideNoReply\": true\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "<string>",
"kind": "<string>",
"status": "<string>",
"trigger": {
"type": "<string>"
},
"conversationId": "<string>",
"agentId": "<string>",
"agentVersionId": "<string>",
"createdAt": "2023-11-07T05:31:56Z"
}
}{
"error": {
"code": "route.not_found",
"message": "Not found",
"requestId": "req_x6q5vl75f5d53m7oet2k4r5w6a"
}
}Authorizations
Use a workspace API key in the Authorization header: Bearer pk_.... Older pk_live_ and pk_test_ keys remain valid; their prefixes do not isolate data or select a separate environment.
Headers
8 - 128Path Parameters
Body
recommended, direct_answer, answer_and_clarify, clarify_first, guided_steps, troubleshoot, deescalate, confirm_and_close, escalate 1000Explicitly request a draft even if the reply guard recommends no reply.
Response
Run accepted or replayed. No message was sent.
Show child attributes
Show child attributes
