Connect your support channels

Open Channels in the main sidebar to manage the ways customers reach your workspace. Start with one channel, check that it works, then add another. Owners and Admins can connect and manage channels. Other teammates can ask a workspace administrator to complete setup.

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Choose a channel

Select Connect, Manage, or View setup beside the channel. Existing Settings links still open the channel’s configuration.

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Read the connection state

• Not connected: no setup has been saved for this channel.
• Setup saved: configuration exists. Verify real message delivery before treating the channel as ready.
• Status unavailable: the latest state could not be loaded. Open the setup page and try again.

WhatsApp may show that new connections are not available for your workspace yet. A listed channel does not grant access to its rollout.

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Verify the channel

Use an address or number you control to send a message through the connected channel. Find the conversation in Threads, send a supported reply, and confirm that it arrives. For WhatsApp, follow Reply to WhatsApp conversations. For email, use Test and troubleshoot email delivery. Connecting a channel does not turn on automatic customer replies. Automations are managed separately.