Skip to main content
Connect your business number through Meta so your team can handle supported WhatsApp conversations in Threads.
New connections are available only in workspaces where WhatsApp signup is enabled. If you see New connections are coming soon, contact Protodesk support about availability.

​
Before you start

You need an Owner or Admin role in Protodesk, access to the business that owns the WhatsApp account in Meta, and an eligible number you control. You do not need to delete your personal WhatsApp account. Existing chat history is not imported.

​
Connect the number

  1. Confirm the intended workspace in the workspace switcher.
  2. Open Channels → WhatsApp and select Connect.
  3. Wait for the secure connection to prepare, then select Continue with Meta.
  4. In the Meta window, choose the business, WhatsApp account, and eligible number. Review the requested access and complete any number verification.
  5. Return to Protodesk and wait for Setup saved.
  6. Review the account’s payment method and any outstanding requirements in WhatsApp Manager.
  7. Select Open inbox and verify an incoming message and text reply.
If the Meta window does not open, allow the popup for the Protodesk dashboard and try again. Finish in the same signed-in workspace where you started.

​
What “Setup saved” means

Protodesk has saved the connection setup. The page can show the number, business name, and Last message received. This status does not confirm that Meta access remains valid or that messages can be delivered. Check both incoming and outgoing delivery. A missing last-message time means no incoming message has been recorded for the setup.

​
Finish or recover setup

You can cancel an in-progress authorization before setup is saved. Cancelling leaves the existing saved setup unchanged.

​
Current limits

This connection flow does not offer number replacement, a Disconnect button, provider transfers, or WhatsApp Business app coexistence. Ask support before changing an existing production connection. Message sending has separate limits: WhatsApp replies currently support text within the reply window, with no template sending, attachments, or scheduled WhatsApp replies.