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Create a Help Center article as a draft, review it, then publish it when customers should see it. Owners and Admins can create and edit articles.

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Create a draft

  1. Open Help Center → Articles → New article.
  2. Enter a clear, task-focused Title.
  3. Write the Content in Write mode, or choose Markdown to edit its Markdown source.
  4. Add a Short description for article lists and search results. If it is empty, Protodesk derives one from the article.
  5. Confirm the Language and choose a Collection without child collections.
  6. Leave Status set to Draft and select Create article.
An article’s language identifies its content; it does not automatically translate the text. For translations of an existing article, use that article’s language selector and the Add translation option.

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Check article settings

Use Featured if the article should be highlighted on the Help home screen. Add focused Tags if useful for managing content. Review the URL slug before the first publication. Keep it stable afterward when possible: changing a title does not require changing a shared article URL.

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Review and publish

  1. Select Preview and read the answer as a customer.
  2. Check headings, lists, links, images, tables, and code formatting.
  3. Confirm the instructions, role requirements, and limitations against the current product.
  4. Change Status to Published and select Save changes.
  5. If the whole site is still offline, go to Help Center → Home → Publish Help Center.
  6. Open the public article and verify its language, content, and links.
Publishing the article and publishing the Help Center site are separate actions. A draft is not public and is not used as published Help Center knowledge for Evelin.

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Update an existing article

Open it from Articles. Choose the save action deliberately:
  • Save for review submits title, short-description, and body changes as a proposal. The current article stays unchanged until a reviewer acts. Keep the slug, status, language, collection, tags, and Featured setting unchanged for this path.
  • Save changes updates the article directly. If its status is Published, this changes the live answer.
Do not set a published article to Draft just to prepare a revision: saving that change unpublishes it. Use Save for review when the existing answer should remain available during review. If a revision conflict appears, reopen the latest article, compare the changes, and submit the intended revision again. Avoid overwriting another editor’s work.

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Remove an article from public view

To keep it for later editing, set Status to Draft and save. Delete removes the article instead; it is not the same as dismissing a review proposal. Review the confirmation carefully before deleting. For review decisions and their effect on live content, see Review AI-generated Help Center articles.